Membership/Customer Services Associate

Alaska Geographic Central Office
Anchorage, AK

**THIS POSITION HAS BEEN FILLED

The Member and Customer Services Associate plays a key role in representing Alaska Geographic to the general public and our members by maintaining the daily needs of the membership program and providing mail order customer service and fulfillment. A friendly and professional demeanor is essential and the ability to juggle multiple duties, tasks, and priorities is required.

Duties and Responsibilities
The Member and Customer Services Associate provides a critical service function as a member of the Anchorage Central Office staff by performing a variety of mail order and membership program maintenance functions. She/he is required to:

• Process memberships and donations received via mail, web, and field sites using a dedicated database management system
• Create and mail membership renewal notices, fulfillments, and appeals
• Maintain adequate levels of membership materials, including premiums
• Provide membership recruitment materials for field sites
• Process and fulfill website & telephone product orders
• Answer customer inquires regarding website & phone orders
• Maintain web store content in coordination with webmaster and Sales Department
• Manage web store product inventory
• Reorder/transfer inventory in coordination with the Sales Department
• Prepare weekly deposits for membership & sales
• Maintain databases for both mail order and membership programs
• Maintain physical filing systems of membership and mail order information
• Respond to field requests for information and assistance
• Manage office mail functions, both incoming and outgoing
• Greet, welcome, and assist visitors when sitting at front desk
• Other duties as assigned

Qualifications

• High School diploma or equivalent
• Valid Drivers License
• Experience in order fulfillment, data entry and customer service
• Experience in using standard word processing, excel spreadsheets & database software and ability to type 45 wpm
• Ability to communicate clearly both orally and in writing
• Ability to prioritize and organize multiple tasks
• Ability to work as a team member and operate effectively under pressure
• Ability to lift up to 25 lbs

Wages & Benefits

Full-time, year-round position.
Hours are 8:30 a.m. to 5:00 p.m. Monday through Friday with a scheduled lunch break.
Occasional overtime work may be required.
$13.00 to $15.00 per hour depending upon experience, includes a full benefits package.

To Apply

Mail, fax, or email resume, references, and a letter of interest to:

Alaska Geographic
Attn: Member/Customer Services Associate
810 East Ninth Ave.
Anchorage, AK  99501

Email: info@alaskageographic.org

Fax: 907-274-8343

Alaska Geographic is an equal opportunity employer.